

Virtual Roundtable
Moderated by: Jag Singh, Senior Manager, Omnichannel Engagement Medical at CSL
How do we systematically collect HCP feedback and embed Voice of Customer (VoC) insights into real-time decision-making?
What should the HCP experience feel like in 2026, and what must we change to get there?
How do we orchestrate field, digital, and medical actions into one coordinated next best experience?
Which outcomes will prove the success, and how to measure and govern them to scale?
To assist you in navigating through the event process, we have compiled a list of common questions that clients often ask to us.
The Roundtable, Next Best Experience 2026: Rethinking HCP Experience Beyond Channels will take place online:
Date - 18th March - Wednsesday - 15h CET
Length: 75 minutes
Pharma professionals with job titles such as: Head of Commercial Excellence, Digital & tech Directors, CRM owner, Sales Force SFE, Head of Engagement & Omnichannel, Head of Content, Business Unit Director, etc.
You simply need to fill out the form for one of the events listed above. Your participation will undergo internal review, and you will receive an email notifying you of the outcome, whether approved or not.
The internal approval process takes no more than 4 working days. You will be notified via email as soon as a decision is made.